Complaints Handling
How to Lodge a Complaint
At Country Hearing Care (CHC), we are committed to providing high-quality hearing care and addressing your concerns promptly. If you have feedback or a complaint, you can contact us through the following channels:
Email: Send your complaint to incidentreports@chcare.com.au
Phone:
| Clinic Location | Address | Phone Number |
|---|---|---|
| Eaglehawk | 13 High St, Eaglehawk VIC 3556 | (03) 5446 3399 |
| Swan Hill | 21 High St, Swan Hill VIC 3585 | Row 2, Content 2 |
| Mildura (Head Office) | 201-203 Ontario Ave, Mildura VIC 3500 | (03) 5022 7333 |
| North Bendigo | 196 Arnold Street, North Bendigo VIC 3550 | (03) 5441 4327 |
For other locations or general inquiries, you can contact the central 1800 432 748 number.
In Person: Visit any of our clinics and let our team know your concerns.
What You Can Expect
- Acknowledgment: We will confirm receipt of your complaint within 48 hours via email or phone, ensuring you know it is being reviewed.
- Investigation: Your complaint will be thoroughly reviewed by the appropriate team, and we will keep you informed throughout the process.
- Resolution: A formal response will be provided within 21 days, detailing the outcome of the investigation and any actions taken.
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Escalation Options: If you are not satisfied with the outcome, you may escalate your complaint to external bodies, such as:
-Hearing Services Program Administrator (hearing@health.gov.au).
- Consumer Affairs Victoria or similar regulatory bodies.
Want to Know More?
If you would like to know more about our process of complaints handling, please contact us by:
We are happy to provide you with a copy of our full policy to ensure transparency in our processes.